Terms and Conditions of use

Training Workshop, Coaching, Mastermind Group and tickets for Events

You warrant that all information you provide to us when either registering an account with us, or purchasing a Proverbial Door Training Workshop or purchasing a Coaching Service, joining the Mastermind Group, or an
Event is true and accurate. It is your responsibility to ensure your information is updated regularly with any relevant changes.

No application for a Training Workshop, Coaching Service or the Mastermind Group is accepted by us nor will tickets to Events proceed to purchase and, therefore, a contract will not be formed, until our site displays an acceptance confirmation message, or a signed contract is received and confirmed by The Proverbial Door.

We may refuse at our absolute discretion any application for a Training Workshop, Coaching Service, a Mastermind Group, or any ticket order for Events, for any reason.

You are responsible for all activities and payments that occur under your account with us.

Special requirements at the live Workshops

The Proverbial Door will make every effort to accommodate special requirements that have been notified in advance on the booking form.

Health and safety at live Workshops

You must comply with all health and safety rules and regulations and any other reasonable security requirements that apply at the premises at which the live Workshops are provided.


The Proverbial Door reserves the right to remove any delegate from a training course whose behaviour is deemed inappropriate by The Proverbial Door or its trainers. In these circumstances, The Proverbial Door will neither refund any fees nor reimburse any other costs.


The Proverbial Door does not warrant that the provision of any content online will always be available or be uninterrupted, timely or error free, that defects will be corrected or that such content is secure or free from bugs, viruses, errors and omissions.

Prices and Payments

Prices for the Workshop, Coaching Service, Mastermind Group and tickets to Events are as quoted on the order pages when you place an order request on our site, or as quoted by one of our sales representatives.

You must pay for a Training Workshop, Coaching Service or a Mastermind Group before you will be able to attend the sessions. All prices stated exclude VAT.

In respect of the Mastermind Group, payments are made by you to us monthly or annually in advance depending on your membership, unless otherwise stated on the order pages when you place an order on our site. We take payments by continuous payment authority. If your payment details change, your card provider may provide us with updated card details. We may use these new details for your future quarterly payments for the Mastermind Group in order to help prevent any interruption to the service on our site. If you would prefer to opt out from this, please contact us on payments@proverbialdoor.com .

In instances where, in our sole discretion, we have expressly offered you variable payment plans for a Training Workshop or the Mastermind Group and you do not make any payment to us by the due date, we may charge
interest to you on the overdue amount at the rate of 4% a year above the base lending rate of HSBS Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay us interest together with any overdue amount.


Once you have received an acceptance confirmation message on our site, tickets for Events cannot be refunded, resold or exchanged. Refunds and exchanges for the face value of the ticket will only be offered by us in the Event of cancellation or rescheduling of an Event.

We reserve the right to make alterations to an Event program.

Some Events may have specific conditions of sale and these will be listed on the order pages for that Event on our site. It is your responsibility to check these pages before you purchase tickets.

The unauthorised use of cameras, audio and video equipment is not permitted at Events. Purchasing a ticket to an Event means you consent to all and any filming, photography and sound recording (which may include you as a
member of the audience) and its use in commercial distribution without payment or copyright.

We reserve the right to refuse admission to an Event.

Our right to vary these terms

We may revise these terms from time to time (including to reflect any commercial changes and/or changes in relevant laws and regulatory requirements).

If we have to revise these terms as they apply to your Training Workshop or the Mastermind Group, we will contact you to give you reasonable advance notice of these changes and let you know how to cancel if you are not happy with the changes.

Joining Instructions

Joining instructions including an outline of the Workshop days and venue details will be available prior to the course start date either via our website or through direct email communications. The Proverbial Door will not be held responsible for non-receipt of joining instructions and refunds will not be issued under such circumstances.


Cancellation of a live Workshop attendance

If you need to cancel your place on the live Workshop, you must notify The Proverbial Door via email more than 28 days before the start date. You will receive a full refund less an admin fee of 20% (plus VAT) of the total fee. If you cancel your place less than 28 days before the start date, you will not be entitled to a refund.

Substituting your live Workshop or Event place

If you need to substitute someone’s attendance to a Workshop, you must notify The Proverbial Door via email. If The Proverbial Door is notified more than 14 days before the start date there will be no charge. Any substitutions made less than 14 days before the start date will incur a £50 admin fee.

Transferring your place

If you, or someone you nominate, can no longer attend a Workshop you are entitled to transfer that booking onto the next Workshop that has availability. The transfer option only applies to those who are transferring to a different date for the same Workshop and the date must be specified at the time of the transfer. The transfer is free of charge if you notify The Proverbial Door via email more than 14 days before the start date.

  • Transfers made 5-14 days prior to a Workshop will be charged at 20% of the Workshop fee plus a £50 admin fee

  • Transfers made 0-13 days prior to a Workshop will be charged at 50% of the Workshop fee plus a £50 admin fee

Please note once you have transferred a booking you will not be entitled to a
refund and you cannot transfer a nominated place more than once.

Changes and/or Cancellation by The Proverbial Door

Where circumstances dictate, The Proverbial Door reserves the right to alter published Workshop or Event programmes, fees, dates or venues without prior notice. In extreme circumstances, The Proverbial Door may be
forced to cancel a Workshop or Event on 28 days’ notice. In that case a refund of the fee will be made but no compensation will be paid for any additional costs incurred (for example travel, accommodation etc). We therefore recommend that you refrain from incurring any costs of travel or accommodation until 28 days before the course, or otherwise obtain insurance for those costs.


If you fail to attend the Workshop or Event you are booked onto, without giving prior notice to The Proverbial Door, we will be unable to refund the fees or offer a transfer. For the Mastermind Group, attendance to the group Events are discretionary, however we strongly recommend that you make every effort to attend each session. Non-attendance to a Mastermind Group session will not entitle you to a refund or pro-rata refund. It is therefore your responsibility to attend each session.

Termination from the Mastermind Group

You are free to terminate your subscription at any point in your membership. We require 30 days advanced notice, in writing. If the end of your 30 day notice period is after the next scheduled payment date, you will be charged the full monthly fee.

Cancellation of the Mastermind Group

Once you have joined the Mastermind Group you have up to 14 days from the purchase date to cancel your subscription and receive a full refund, provided that you have not joined a Mastermind Group session. After the
14 days, or if you have joined a session, you will not be entitled to any refund. Subscriptions to the Mastermind Group are non-substitutional and non-transferable.


Upon becoming a customer, for any one of our services and products, you will kindly permit Proverbial Door to use your, or your company’s, name and logo for internal and external customer lists and other marketing materials. In addition, if you disclose any of your property to Proverbial Door for specific inclusion in materials or for the joint development of a case study, Proverbial Door may attribute such information with your name and logo. 

Limitation of our liability

You agree that The Proverbial Door’s legal liability, including the liability of its affiliates, officers, directors, shareholders, employees or agents, for any claim made by you arising out of your use of the website or purchase of products or services offered thereon shall be limited to the amount you paid to The Proverbial Door. Under no circumstances will special, incidental, consequential or punitive damages be awarded.

The Proverbial Door assumes no responsibilities for any consequence relating directly or indirectly to any action or inaction you take as a result of information in, or views expressed on, its training courses, including course materials, and mastermind groups and Events. Participants should take professional advice when dealing with specific situations. While Proverbial Door strives to keep the information on the website and on the featured products and services accurate, complete and up to date, we cannot guarantee, and will not be responsible for, any damages or loss related to the accuracy, completeness, or timeliness of the information on the website and in products and services featured on the website. Your use of the website is subject to any additional disclaimers and caveats that may appear throughout the website and with products and services featured by us.

Disclaimer of Warranties With Respect to Use of Website and Products and Services

The website and all products and services featured on it are provided on an “as is” and “as available” basis. Except as specifically provided herein, to the fullest extent permissible pursuant to applicable law, The Proverbial Door expressly disclaims all warranties of any kind, whether express or implied, including, without limitation, any warranties of merchantability, fitness for a particular purpose and non-infringement. While The Proverbial Door uses reasonable efforts to include accurate and up to date information on the website, The Proverbial Door does not make any warranty that the website will meet your requirements, or that access to the website will be uninterrupted, timely, secure or error-free, or that defects, if any, will be corrected. The Proverbial Door makes no warranties as to the results that may be obtained from the use of the website or the products and services featured thereon,  or as to the accuracy, quality, or reliability of any information obtained through the website. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of the website is used at your own risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. No advice or information, whether oral or written, obtained by you from The Proverbial Door or through the website shall create any warranty not expressly made herein.

Compliance With Laws

You agree to comply with all applicable laws, regulations, rules and ordinances regarding your use of the website, including, without limitation, laws regarding import/export of technical data by virtue of your online transmission.

Ownership of Content

The Proverbial Door owns and operates this website. The Proverbial Door owns all right, title and interest in and to the materials provided on this website , including but not limited to the “look and feel” of the website (including its design, layout, colour combinations, button shapes and other graphical elements), information, documents, logos, graphics, sounds, page headers, button icons, service marks, trademarks, trade dress, and images (collectively, the “Materials”). Except as otherwise expressly provided by us, you may not copy, republish, reproduce, upload, download, display, post, distribute, or transmit the Materials in any way.  Nothing on this website confers any license, express or implied, of The Proverbial Door’s intellectual property rights.  Any rights not expressly granted to you by these Terms are
reserved by us.

All website design, text, graphics, and the selection and arrangement thereof, are owned by The Proverbial Door. Copyright © 2019, The Proverbial Door Limited. All rights reserved.

Other important terms

We may transfer our rights and obligations under these terms to another organisation, but this will not affect your rights or our obligations under these terms. We will always notify you by posting on our site if this happens.

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

These terms are between you and The Proverbial Door. No other person shall have any rights to enforce any of these terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

These terms, and the relationship between you and The Proverbial Door are governed by and construed in accordance with the laws of England.